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Kyani Customer Service

Kyani Customer Service

The customer service line is +1 (844) 701-5049. You can contact a support member at  cs.usa@kyanicorp.com. If you are trying to contact corporate headquarters, call  +1 (208) 529-9872.

 

With so many different products, events, and general inquires coming from more than 50 countries, it’s no wonder that Kyani has so many offices around the world with fully-staffed departments to keep things running smoothly.

In the United States, the Customer Service department is located in Idaho Falls, Idaho. Their department offers support in English, Spanish, Portuguese, French, and Chinese (among several other languages). Calls are taken during business hours of 8 am until 8 pm Monday thru Friday every. week.

There are 3 ways to contact the Kyani Customer Service Department:

 

  1. Call
    The main phone number for customer service is +1 (844) 701-5049. You can even call on Saturday between the hours of 9 am until 5 pm for any questions you have. If there is a wait time, it is not usually very long at all.
  2. Chat
    If you visit https://support.kyani.net/ you will be directed to the support page. In the bottom right hand corner there is a chat window that is active Monday thru Friday between 8:30 am and 5:30 pm. Chat support is useful when you are not able to call but you wish to receive quick support.
  3. Email
    The support team is very responsive to emails received throughout the day. You can expect an email reply within 1 business day or less. To send a message to the customer support team just email usa@kyanicorp.com.

How To Get Fast Service

Depending on what you need assistance with, there are some helpful things you can provide the Customer Service agent in order to help you as quickly and as efficiently as possible. If you do not have these items do not worry; Customer Service can look up your information if you are in the system.

 

Order Number

If you are calling about your order, you will receive even faster service if you provide your order number to the customer service agent. By providing your order number at the start of the call they can begin looking up your order while you explain your concern or question. This will save you time and it will allow the agent to begin investigating your order to see the status and the notes.

 

Browser Settings

If you are having an issue with the website, whether that is in the shopping site, the distributor back office web site, or even just the main corporate website, you can share your settings with the support team by going to support.kyani.net. At the top of the page there is a green button for copying the link at the top:

Kyani Customer Service

 

By clicking that button you will copy that code to your clipboard. When you start chatting or emailing the Kyani customer service team, give them that code so they can see what you are seeing.

 

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